General Terms and Conditions

1. Scope
These General Terms and Conditions (GTC) apply to all contracts concluded with PENSION BERGSEEBLICK Erlenweg 3, 79822 Titisee Neustadt (hereinafter “the Hotel”). They can be changed or replaced by individual cases. Consumers in the sense of business relationships are natural persons with whom a business relationship is entered into, without any commercial or independent occupational activity being attributable to them. Entrepreneurs within the meaning of the terms and conditions are natural persons, legal entities or partnerships with legal capacity, with whom business relationships are entered into, which involve the exercise of a commercial or independent professional activity. Clients in terms of the terms and conditions are both consumers and entrepreneurs.

2. Conclusion of the guest
The guest accommodation contract can be concluded in writing, verbally, by telephone or by conclusive conduct. The guest accommodation contract also applies to all participants listed in the registration for whose contractual obligation the applicant is responsible as well as for his own obligations. The conclusion of the guest accommodation contract obliges both contracting parties to fulfill the contract, irrespective of the duration of the contract. For hotel accommodation, the guest accommodation contract is concluded as soon as the room is ordered and confirmed or – if due to time constraints a commitment was not possible – has been provided. If the content of the room confirmation differs from the content of the registration, then there is a new offer from the hotel.

3. Reservations
If rooms or other services (eg meals) are reserved on an option basis, the option data are binding for both parties. After expiry of the agreed option period, the hotel may freely dispose of the rooms and services booked in option without consulting. Reserved rooms confirmed by the hotel will be made available from 4.00 pm on the day of arrival and until 10.00 am on the day of departure.

4. Terms of payment
The invoices can be settled in cash (€) as well as with the ec-cards. Payment is due on arrival except in the case where advance payments have been made.

5. Advance payments
Advance payments may be required for some reservations, for example for longer stays or group bookings, you will be notified when we confirm your booking if advance payments are required.

6. Cancellations
In cases of cancellation of guest accommodation contracts by the guest or non-use of the services offered by the guest and offered by the hotel, the guest is obliged to pay the following lump sums to the hotel:

You may cancel free of charge until 3 days before arrival. You will be charged 90 percent of the total price of your reservation if you cancel any part of your stay after the 3 days before arrival.

Minimum Cancellation Costs and Coverage:
In all cases, the cancellation fee will be at least € 50.00, but not more than the full price of the canceled reservation if it is less than € 50.00.

The cancellation fees will be reduced by the amounts obtained by re-booking the canceled rooms.

7. Prices:
The current price list applies. Room rates quoted are Per Room Per Night, rates include overnight stay, buffet breakfast, Hochschwarzwald Card (if staying for two nights or more) and VAT, but exclude Kurtaxe (local city tax) which is paid at the hotel and is currently €2.70/adult or €1/child (per person per night).

8. Parking:
The use of the parking places takes place under recognition of the following setting conditions and at your own risk. A safekeeping of objects does not take place. The hotel accepts no liability for damage caused by third parties. The hotel is only liable for damages caused by gross negligence or intent. Claims arising from such damage must be asserted before leaving the parking lot.

9. Other provisions
a) The guest is obliged to the hotel to assert the loss of items brought in without delay, but at the latest on departure.
b) The guest is liable for any damage caused culpably during his stay at the hotel. The hotel is a non-smoking hotel. If smoking takes place in the rooms contrary to the smoking ban, the hotel is entitled to charge a flat-rate of € 150 for the final cleaning, unless there is a higher damage. The guest is entitled to prove that the hotel suffered less damage.
c) The headings in these General Terms and Conditions serve only for a better overview and have no material significance, especially not for a final regulation.
d) The laws of the Federal Republic of Germany apply to these conditions and to the entire legal relationship between the hotel and the guest.
e) Place of jurisdiction is the local or regional court responsible for the respective location of the hotel.